Gartner Research

Four Lessons From a Successful Operational Intelligence System

Published: 06 May 2015

ID: G00257675

Analyst(s): Kristian Steenstrup , W. Roy Schulte


Operational intelligence systems support many kinds of decisions — near-real-time sense-and-respond to long-range capital investment. The experience of a water utility illustrates challenges and benefits of integrating IT and OT data for digital business that business transformation leaders can use.

Table Of Contents
  • Key Challenges



  • Deploy Operational Intelligence in Stages
  • Combine OT Sensor Data With IT Business Data
  • Leverage Commercial Analytical Tools
  • Promote Tight Collaboration Among Operations, IT and Business People
  • Results

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