Gartner Research

Market Guide for Communications Platform as a Service

Published: 08 May 2015

ID: G00274198

Analyst(s): Drew Kraus , Bern Elliot


Enterprises can achieve important competitive advantages by integrating business processes with communication technologies. To accomplish this, architects and planners are focusing on the flexible and cost-effective cPaaS approach. This analysis provides an overview of the market segment.

Table Of Contents

Market Definition

Market Direction

Market Analysis

Representative Vendors

  • Aspect
  • Nexmo
  • Plum Voice
  • Tropo
  • Twilio

Market Recommendations

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.