Gartner Research

Segment Users by Workspace to Allocate Physical Devices, Digital Tools, Support and Services

Published: 11 May 2015

ID: G00275894

Analyst(s): Federica Troni, Richard Marshall, Ken Dulaney


IT leaders responsible for end-user computing are challenged with determining the right set of tools to maximize user productivity and engagement without duplicating costs and capabilities. Gartner's framework helps IT leaders determine the right choices to accommodate diverse user requirements.

Table Of Contents
  • Key Challenges



  • Use Gartner's Framework to Define a Set of Workspaces
  • Define the Appropriate Number of Workspaces
  • How to Customize Workspaces for an Organization's Unique Needs
  • Digital Tools, Services and Support
  • Link Users to an Appropriate Set of Workspaces: Combine Top-Down and Bottom-Up Approaches
  • Continuous User Segmentation
    • Monitor the User Experience and Market Changes

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