Gartner Research

Metrics for the CSCO: Lessons From Supply Chain Leaders, Part 2

Published: 11 May 2015

ID: G00277488

Analyst(s): Debra Hofman

Summary

Recent Gartner interviews with 15 supply chain leaders have revealed best practices about the metrics they use to cascade corporate goals, to lead performance, and to communicate with their CEOs and peers. This is Part 2 in a series.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Define Clear Responsibility
  • Balance Healthy Competition and Teamwork
  • Manage to the Outcomes and Set Clear Guardrails
  • Emphasize Truth, Not "Feel Good"
  • Set Stretch Goals, but Manage Realistically
  • Expect to Exercise Courage

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