Gartner Research

Apply Digital Humanism to Customer Experience Design

Published: 12 May 2015

ID: G00272171

Analyst(s): Brian Prentice

Summary

Digital humanism offers a philosophy of system design that can dramatically improve the digital facets of an organization's customer experience strategy. But this also means that customer experience leaders will need to understand and address some profoundly challenging humanist principles.

Table Of Contents

Analysis

  • Digital Humanist CEM Guidelines

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