Gartner Research

Postmodern ERP Operations Management Best Practices

Published: 14 May 2015

ID: G00277308

Analyst(s): Carol Hardcastle , Pat Phelan

Summary

ERP operations management in the postmodern ERP era requires coordinating more vendors, technologies and applications. ERP leaders should use the best practices offered in this research as a guide to implementing effective ERP operations management.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Establish ERP Operations Management Practices That Are Tailored to How ERP Is Sourced
  • Establish Business Process Change Control and Business Process Ownership
  • Establish Superusers
  • Establish Application Change Control and Release Management
  • Establish Application Maintenance
  • Establish Disaster Recovery and Business Continuity Rules and Processes
  • Establish Data Management
  • Establish Integration Management
  • Establish ERP Application Security Management
  • Establish Testing and Quality Assurance Management
  • Establish Training Policies and Procedures
  • Establish Help Desk, Incident and Problem Support

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