Gartner Research

Postmodern ERP Operations Management Best Practices

Published: 14 May 2015

ID: G00277308

Analyst(s): Carol Hardcastle, Pat Phelan


ERP operations management in the postmodern ERP era requires coordinating more vendors, technologies and applications. ERP leaders should use the best practices offered in this research as a guide to implementing effective ERP operations management.

Table Of Contents
  • Key Challenges



  • Establish ERP Operations Management Practices That Are Tailored to How ERP Is Sourced
  • Establish Business Process Change Control and Business Process Ownership
  • Establish Superusers
  • Establish Application Change Control and Release Management
  • Establish Application Maintenance
  • Establish Disaster Recovery and Business Continuity Rules and Processes
  • Establish Data Management
  • Establish Integration Management
  • Establish ERP Application Security Management
  • Establish Testing and Quality Assurance Management
  • Establish Training Policies and Procedures
  • Establish Help Desk, Incident and Problem Support

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