Gartner Research

Evaluating Business Process Outsourcing Opportunities

Published: 22 November 1999

ID: G0083765

Analyst(s): Alexandra Whitehead


Due to the sheer volume and variety of potential BPO opportunities, vendors in this emerging and high-growth market find themselves awash in opportunity. As a result, opportunity selection tends to give way to opportunism. While opportunism may appear beneficial in the short term, failing to apply a proactive robust opportunity selection process to the BPO market in the long term can diminish a vendor's ability to win and deliver deals. This Perspective defines an opportunity selection process that will help vendors identify the BPO opportunities that are actionable and appropriate for their company.

Table Of Contents
  • Marketplace Description
  • Methodology and Assumptions
  • The Opportunity Selection Process
  • Defining the Availability of the Opportunity — Step One
  • Defining the Addressability of the Opportunity — Step Two
  • Selecting the Key Opportunities — Step Three
  • Dataquest Perspective
    • Dataquest Recommendations

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