Gartner Research

Asia/Pacific Gross Profit Margin Analysis of Product Support Services

Published: 31 January 2000

ID: G0084320

Analyst(s): Michele Caminos


In July 1999, Dataquest asked vendors in key markets within the Asia/Pacific region to provide their gross and net service margins in product support services. In this Perspective, Dataquest analyzes and presents the results of this survey and reviews the key trends for services margins on a global basis over the past 10 years.

Table Of Contents
  • Marketplace Description
  • Methodology and Assumptions
  • Definitions
  • Product Support Services Definitions
    • Hardware Maintenance and Support Services
    • Software Maintenance and Support Services
  • Multinational and U.S.-Based Gross Service Margin Analysis
  • Asia/Pacific Gross and Net Service Margins Analysis
    • Hardware Maintenance and Support Services
    • Software Maintenance and Support Services
  • Dataquest Perspective
    • Product Support Services Analysis

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