Gartner Research

Forecast Overview: Business Process Outsourcing, Worldwide, 2015

Published: 18 May 2015

ID: G00274988

Analyst(s): Morgan Yeates

Summary

The business process outsourcing market is growing steadily in response to — and despite — numerous economic and technological challenges. Strategic planning, marketing and sales leaders at BPO providers should factor these findings into long-range planning.

Table Of Contents
  • Overview
  • Companion Documents

Market Description

  • Delivery Model

Foundational Assumptions

  • BPO Market Size and Historical Activity
  • Evolving BPO Business and Service Delivery Models
  • BPO Sales Pipeline and Contract Signings
  • Political and Regulatory Environment
  • Business and Financial Conditions, and Economic and Employment Data

Market Model or Methodology

  • Forecast Components
    • BPO Spending Forecast
  • Influencing Factors
    • BPO Market Size and Historical Activity
    • BPO Sales Pipeline and Contract Signings
    • Evolving BPO Business Models and Service Delivery Architectures
    • BPO Purchasing Trends
    • Business and Financial Conditions
    • Political and Regulatory Climate
    • Economic and Employment Data
  • Connections
    • Economic and Employment Data > Business and Financial Conditions > Evolving BPO Business and Service Delivery Models > BPO Spending
    • Economic and Employment Data > Business and Financial Conditions > BPO Purchasing Trends > BPO Sales Pipeline and Contract Signings > BPO Spending
    • Political and Regulatory Climate > BPO Purchasing Trends > BPO Spending

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