Gartner Research

Use These Top Attributes to Create a Compelling Customer Experience Vision

Published: 18 May 2015

ID: G00278116

Analyst(s): Gene Alvarez, Ed Thompson, Olive Huang

Summary

More than 250 CIOs and IT leaders discussed the top attributes of a compelling customer experience vision at the Gartner Symposium/ITxpo in North America, Europe and Asia/Pacific in 2014. Use these top attributes of a compelling customer experience vision in your organization.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Apply Key Attributes of a Customer Experience Vision
  • Crystallize Your Communication and Adoption Strategies for Your Customer Experience Vision
  • Develop and Implement Your Customer Experience Vision Across Multiple Departments

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