Gartner Research

Smarter Machines Will Challenge the Human Desire for Control

Published: 19 May 2015

ID: G00274813

Analyst(s): Tom Austin, Dale Kutnick, Stephen Prentice

Summary

The growth of sensor-based data combined with advanced algorithms and AI are enabling smart machines to make increasingly significant business decisions over which we have decreasing control. CIOs must develop considered responses/actions to deploy smart machines effectively in their enterprises.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • As smart machines become increasingly capable, they will become viable alternatives to human workers under certain circumstances, which will lead to significant repercussions for the business and thus for CIOs
  • During the next five years, smart machines will inevitably be relied on to make more decisions that are of growing significance to the business, raising the fear that they may become "unstoppable" or run out of control, which CIOs will need to address
  • The explosive growth of sensors, both physical and virtual, will provide smart machines with more "perception" and context of the physical world, enabling them to work more autonomously in support of business goals, leaving CIOs to highlight the risks and opportunities involved

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