Gartner Research

Tell-Listen-Adapt: Create Communications That Connect Employees to Successful Outcomes

Published: 19 May 2015

ID: G00278150

Analyst(s): Elise Olding

Summary

Enterprises are investing heavily in transformation programs that fail to deliver expected outcomes because employees don't understand, provide input or fully adopt changes. Here, we define a model to create interactions that will aid the organizational change needed for successful program outcomes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Build the Skills So Your Organization Can Respond
    • Best Practice 1: Tell — Say It Seven Times and Check for Understanding
    • Best Practice 2: Listen — Ask for Feedback, Concerns and Ideas
    • Best Practice 3: Adapt — Assess the Input and Respond
  • Inclusion Equals Program Success
  • It's Not a "One Size Fits All"

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