Gartner Research

Market Share Analysis: IT Operations Management Software, Worldwide, 2014

Published: 26 May 2015

ID: G00277401

Analyst(s): Michael Warrilow , Laurie Wurster , Ronni Rosenstein , Federico De Silva , David Coyle


The IT operations management software market grew to reach nearly $21 billion in 2014, with 7% growth. The ITOM landscape continues to transform as traditional multisegment players surrender share to a new generation of suppliers that grew more rapidly than the market average.

Table Of Contents

Market Share Data

Overall Market Segment Performance Analysis

Top Vendors Analyzed

  • IBM Retains No. 1 ITOM Leadership Position, Despite Decline in Revenue
  • CA Technologies Maintains No. 2 Ranking, With Hardware- and Platform-Agnostic Solutions
  • Microsoft Captures No. 3 Ranking by Thin Margin
  • BMC Software Continues Postprivatization Transformation
  • HP Remains in the Top Five but Continues to Struggle

Other Notable Vendors

  • ServiceNow Takes Leadership from BMC Software in ITSSM
  • VMware Continues With Solid Growth

Mergers and Acquisitions

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