Published: 13 March 2000
Analyst(s): Stacey Nelson
Managed care has transformed the U.S. health care industry into an elaborate connection of health care providers, physicians, payers and ancillary organizations. Increased access to health care and client demand for better services continue to drive the demand for new health care solutions. In an effort to meet these new challenges, health care organizations are increasingly turning to IT and business process solutions to help them manage risk, control costs, attract new customers and improve the quality of health care. This Perspective examines the current state of the market for BPO services in the health care industry, including key market drivers, end-user concerns and opportunity assessments for BPO providers by process area.
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