Gartner Research

Survey Analysis: The Realities, Opportunities and Challenges of I&O Automation

Published: 27 May 2015

ID: G00275858

Analyst(s): Ronni Rosenstein , Robert Naegle


IT automation tools continue to gain attention and adoption, promising significant potential benefits to IT operations. This research offers I&O leaders guidance on where automation has succeeded, justification for automation initiatives and what roles should focus on automation.

Table Of Contents

Survey Objective

Data Insights

  • Automation Continues to Be Adopted in Functional Islands
  • Efficiency and Cost Reduction Drive Automation
  • Top-Priority Projects Are Not the First Undertaken, Nor Have They Delivered High Levels of Satisfaction
  • I&O Leaders Are Not Achieving Desired Outcomes With IT Automation Implementations
  • Organizational Challenges Blocking Automation Success
  • Methodology
  • Appendix

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