Gartner Research

Smart Agents Will Drive the Switch From Technology-Literate People, to People-Literate Technology

Published: 28 May 2015

ID: G00277198

Analyst(s): Tom Austin


By being people-literate, conversational, pervasive, and proactively looking out for their people, smart agents (such as smart advisors and virtual personal assistants) will change the working relationship between people and technology for the better.

Table Of Contents


  • Literacy
  • Proactivity
  • Pervasiveness
  • Proliferation
  • Final Action-Oriented Recommendations

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