Gartner Research

Retained Organization Planning Is Critical to Successful Application Outsourcing

Published: 28 May 2015

ID: G00272670

Analyst(s): Ruby Jivan, Kris Doering


Success of application development outsourcing is dependent on how well the provider's performance is managed by organizations. Therefore, it is critical that sourcing executives address and plan for the necessary retained IT organization roles and competencies during the strategy phase.

Table Of Contents
  • Key Challenges


  • Five Key Roles to Retain
  • Other Considerations Regarding Roles to Retain


  • Define Which Application Roles Are to be Retained and Outsourced
    • Recommendations
  • Document the Appropriate Competencies for Retained Roles
    • Recommendations
  • Retain High-Value, Experienced Personnel by Incentives, Inspire Career Growth and Plan for Succession
    • Recommendations

Case Study

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