Gartner Research

Increase Sourcing Agility by Using Small Providers of Digital and Innovation Services Effectively

Published: 28 May 2015

ID: G00272650

Analyst(s): Joanne Spencer, Jim Longwood

Summary

Larger enterprises often avoid using small service providers because of due diligence risks. However, their use may be essential in rapid digital innovation transformational exercises. Sourcing managers must build key competencies to mitigate risk and use them effectively in the sourcing cycle.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Use Agile Sourcing Approaches When Engaging With Small Providers
  • Use Left-Field Thinking and Sources to Identify Potential Providers
  • Build Up Specific Competencies for Managing Smaller Providers
    • Working With Smaller Providers at a Strategic Level
    • Working With Smaller Providers at a Tactical Level
    • Working With Smaller Providers at an Operational Level
  • Derisk Smaller Service Provider Management by Using a Prime Contractor Model in the Differentiate Layer and the MSI Role in the Run Layer

Case Studies

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