Gartner Research

Successful Vendor Performance Management Requires Alignment With Business Objectives

Published: 29 May 2015

ID: G00274939

Analyst(s): Joanne Spencer


Effective vendor performance management realizes business value and enhances vendor relationships. IT vendor management leaders must introduce a robust and standardized program that aligns with business objectives to deliver results.

Table Of Contents
  • Key Challenges



  • Develop a Structured Vendor Performance Management Framework to Implement Consistently Across Your Vendor Portfolio
  • Establish and Communicate Clear and Concise Vendor Performance Management Metrics by Creating an Effective Vendor Management Scorecard
  • Demonstrate a Clear Line of Sight From Business Objectives to Vendor Performance Management Metrics When Creating Reports

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