Gartner Research

Leverage Digital Workplace Initiatives to Better Connect Employee and Customer Experience

Published: 29 May 2015

ID: G00272864

Analyst(s): Elise Olding, Mike Gotta

Summary

Engaged employees, motivated to excel and contribute to organizational success, can have tremendous impact on business results. Leaders of digital workplace initiatives can connect employee engagement to customer experience in ways that have a positive effect on both.

Table Of Contents
  • Key Challenges

Analysis

  • Leverage High-Impact Business Outcomes to Identify Opportunities for IT Organizations to Address Employee Engagement and Customer Experience
  • Design Employee Experiences That Connect to Customer Experiences
    • Case Study
  • Encourage Employees to Invent, Tinker and Co-Create Their Work Practices

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