Gartner Research

Effective Vendor Governance Requires Business Alignment and Executive Commitment

Published: 29 May 2015

ID: G00272698

Analyst(s): Linda Cohen, Kris Doering

Summary

Enterprises are increasingly dependent on ensuring alignment between vendors' performance and business expectations, but most IT vendor management programs lack the necessary governance to establish this. IT vendor managers can create sustainable vendor governance by following these key steps.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Position Vendor Governance as an Executive Mandate to Gain Support Across Organizational Boundaries
  • Execute Seven Key Steps to Create Your Governance Program
    • Step 1: Establish Clear Authority for the Governance Program
    • Step 2: Document the Mission
    • Step 3: Document the Charter
    • Step 4: Choose the Right Organization Model
    • Step 5: Establish Vendor Governance Policies
    • Step 6: Establish Governance Processes
    • Step 7: Establish Demand Governance

Case Study

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