Gartner Research

Three Ways That Mode 2 of Bimodal IT Can Go Wrong for Infrastructure and Operations Leaders

Published: 29 May 2015

ID: G00274162

Analyst(s): Mike Chuba , Carl Claunch


Investing in Mode 2 operations is increasingly popular. However, I&O leaders must avoid several pitfalls when rushing to support Mode 2, such as neglecting to adequately evolve the core infrastructure.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • In Establishing Mode 2 Operations, I&O Leaders Can Risk Alienating Mode 1 Operations, Creating a Toxic Mode 1 Work Environment
  • In Focusing Resources on Mode 2 Innovation, I&O Leaders Can Neglect to Drive Renovation of the Core Infrastructure
  • By Focusing Mode 2 on Rapid Innovation and Experimentation, I&O Leaders Can Forget That Mode 2 Applications Will Eventually Need to Be Supported as If, or Because, They've Become Mission-Critical

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