Gartner Research

Establish People-Centric Service Provider Relationships for Better Outsourcing Outcomes

Published: 02 June 2015

ID: G00273559

Analyst(s): DD Mishra


A high trust level is key for successful outsourcing relationships. To establish this, sourcing managers can conduct relationship health checks using Gartner research Toolkits and other independent assessments to increase people centricity by taking corrective action.

Table Of Contents
  • Key Challenges


  • Build Relationship Management as a Key Competency and Create Dedicated Roles to Manage It
  • Conduct Relationship Alignment Surveys Every Two Years
  • Implement Processes, Tools and Frameworks to Drive Teamwork and Improve Engagement and Motivation
  • Ensure Your MSI/SIAM Provider Follows Collaborative Co-Management Relationship Processes to Drive End-to-End Business Outcomes

Case Study

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