Gartner Research

Top 10 Pitfalls and Remedies for Deploying Identity and Access Management for Office 365

Published: 03 June 2015

ID: G00272987

Analyst(s): Mary Ruddy


Adoption of Microsoft Office 365 can create IAM challenges. Many organizations consider using Active Directory Federation Services (ADFS) to obtain single sign-on access (SSO) to Azure Active Directory (AD), Office 365 or other cloud applications. This note recommends best practices.

Table Of Contents



  • Pitfall: Thinking That You Don't Need a Federated SSO Tool
  • Pitfall: Failing to Align the Schedule for Moving to Office 365 With the IAM Preparations
  • Pitfall: Misjudging Your Organization's Appetite for Operating ADFS
  • Pitfall: Assuming That If You Need SSO, ADFS Is Always the Right Product to Use
  • Pitfall: Thinking That All AD Environments Can Now Synchronize Directly With Azure AD
  • Pitfall: Forgetting That Azure AD Sync Only Works With AD
  • Pitfall: Wanting to Collaborate Between Azure AD Tenants
  • Pitfall: Considering Security as an Afterthought
  • Pitfall: Assuming All Security Features You Need Are Currently Available for Office 365
  • Pitfall: Failing to Exploit Microsoft's New Rhythm for Improving Azure AD


Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.