Gartner Research

Evolve End-User Services Into Digital Workplace Innovation

Published: 05 June 2015

ID: G00278229

Analyst(s): Gianluca Tramacere, Frank Ridder, Federica Troni, David Ackerman

Summary

The digitalization of business is causing huge workplace impacts. End-user outsourcing services portfolio managers must evolve their offerings toward digital workplace services that enable an agile work environment and deliver tangible business benefits.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Because digital business value requires services that empower the workforce and deliver low-cost processes for improved business performance, portfolio managers must begin to enable an agile work environment
  • New workforce demographics, driven by digital engagement to maximize productivity, will require portfolio managers to use new services aligned to new ways of working
  • Virtual and cognitive technology will support business process optimization, allowing portfolio managers to place more emphasis in value-added areas that require highly skilled individuals

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