Published: 19 June 2000
Analyst(s): Carolee Ross, Michael A. Bell
Management Summary This Strategic Analysis Report focuses on the critical management imperatives, strategies, and tactics to transform the workplace from the standpoint of location, settings and services to support the new style of working anywhere, anytime, enabled by the rapidly evolving connected economy. In this report, Gartner sets forth: o A decision framework for considering alternate locations of work from traditional to virtual work settings o A management model for building a sense of trust in the enterprise; planning and implementation methodologies, best practices, case studies and costing models This report sets forth the argument that workplace transformation is a critical management imperative for the connected economy as a key element to attract, retain and enable talented employees, and to re-allocate financial resources between physical and digital infrastructure, or between "bricks and clicks." The Key Issues addressed in this report are: o What overarching facilities strategies optimize cost efficiencies and business effectiveness enabled by information technology? o What is the optimum implementation methodology for workplace transformation? o How will organizational strategies evolve to support transformation to the electronic workplace? o What are the appropriate management practices and policies to build an effective social context for the transformed workplace?
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