Gartner Research

Workplace Transformation: A Business Imperative

Published: 19 June 2000

ID: G0089233

Analyst(s): Carolee Ross, Michael A. Bell


Management Summary This Strategic Analysis Report focuses on the critical management imperatives, strategies, and tactics to transform the workplace from the standpoint of location, settings and services to support the new style of working anywhere, anytime, enabled by the rapidly evolving connected economy. In this report, Gartner sets forth: o A decision framework for considering alternate locations of work from traditional to virtual work settings o A management model for building a sense of trust in the enterprise; planning and implementation methodologies, best practices, case studies and costing models This report sets forth the argument that workplace transformation is a critical management imperative for the connected economy as a key element to attract, retain and enable talented employees, and to re-allocate financial resources between physical and digital infrastructure, or between "bricks and clicks." The Key Issues addressed in this report are: o What overarching facilities strategies optimize cost efficiencies and business effectiveness enabled by information technology? o What is the optimum implementation methodology for workplace transformation? o How will organizational strategies evolve to support transformation to the electronic workplace? o What are the appropriate management practices and policies to build an effective social context for the transformed workplace?

Table Of Contents
  • Management Summary
  • Introduction
    • The Industrial-Based Workplace: A Historical Perspective
  • Location, Location, Location
    • Strategy 1: The Virtualization of Office-Bound Personnel
    • Strategy 2: Shift Customer Service From Office Settings to Point of Service
    • Strategy 3: From Retail Settings to Cyber-Settings
    • Strategy 4: Shift Back-Office Operations From Higher-Cost to Lower-Cost Locations
  • Management Questions on Workplace Transformation
  • Methodology: An Integrated Approach
    • Success Criteria
    • Workplace Transformation — The New Alchemy
    • Best Practices in Office Design Enabled by IT Work Styles
    • Integrating IT Into Facilities Projects: A Checklist for CIOs
  • Enterprise Total Cost of Ownership
    • Case Studies
  • Trustware: A Four-Part Management Strategy
    • Management Strategy Part One: Leadership
    • Management Strategy Part Two: Processes
    • Management Strategy Part Three: Communication Tools and Systems
    • Management Strategy Part Four: Hospitable Work Settings
  • The Trustware Index: A Simple But Powerful Measurement Tool
  • What Is a Virtual Team and How Should It Be Managed?
  • Summary and Conclusions
  • Acronym Key
  • Definition Key

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