Gartner Research

Ask the Right Questions to Uncover Cost Risk When Analyzing Software Vendor Technology Usage and Change Policies

Published: 09 June 2015

ID: G00274048

Analyst(s): Jo Ann Rosenberger

Summary

IT procurement checklists must capture technology usage plans to apply vendors' policies and terms and conditions to clarify costs. For IT procurement professionals, requesting and analyzing these policies that vary across vendors is vital to mitigate unexpected cost and usage noncompliance risk.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Collaborate With IT Finance to Update Internal Business Case and Requisition Templates to Add Hardware and Technology Impact Questions That Must Be Answered for All New Software Requests
    • Ensure Hardware and Technology Change Costs Are Included in TCA Analyses
  • Tailor Software RFP Templates to Ask Questions That Clarify Vendor Terms and Policies Specific to Hardware and Technology Usage
  • Collaborate With IT Directors and Software Asset Managers to Ensure Change Management Processes Include Triggers for a SAM Review Confirming That Planned Hardware or Technology Changes Comply With Vendor Terms and Policies
    • SAM Review Requisite to Mitigate Cost and Audit Risk
  • Follow These Three Best Practices and Action Items to Avoid Significant Financial and Noncompliance Usage Risk

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