Gartner Research

Ask the Right Questions to Uncover Cost Risk When Analyzing Software Vendor Technology Usage and Change Policies

Published: 09 June 2015

ID: G00274048

Analyst(s): Jo Ann Rosenberger


IT procurement checklists must capture technology usage plans to apply vendors' policies and terms and conditions to clarify costs. For IT procurement professionals, requesting and analyzing these policies that vary across vendors is vital to mitigate unexpected cost and usage noncompliance risk.

Table Of Contents
  • Key Challenges



  • Collaborate With IT Finance to Update Internal Business Case and Requisition Templates to Add Hardware and Technology Impact Questions That Must Be Answered for All New Software Requests
    • Ensure Hardware and Technology Change Costs Are Included in TCA Analyses
  • Tailor Software RFP Templates to Ask Questions That Clarify Vendor Terms and Policies Specific to Hardware and Technology Usage
  • Collaborate With IT Directors and Software Asset Managers to Ensure Change Management Processes Include Triggers for a SAM Review Confirming That Planned Hardware or Technology Changes Comply With Vendor Terms and Policies
    • SAM Review Requisite to Mitigate Cost and Audit Risk
  • Follow These Three Best Practices and Action Items to Avoid Significant Financial and Noncompliance Usage Risk

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.