Gartner Research

Market Guide for North American Local Government IT Solutions, 2015

Published: 09 June 2015

ID: G00275978

Analyst(s): Paul Denvir, Rick Howard , Rishi Sood


Local governments in North America deliver a wide range of services directly to citizens. This research provides their IT leaders with a guide to the products of 17 commercial off-the-shelf application vendors in core business systems for cities, counties and regional municipalities.

Table Of Contents

Market Definition

Market Direction

Market Analysis

  • Standardization Creating New Dividing Lines for Modernization Approaches
  • Few Vendors, If Any, Can Do It All
  • The Cloud Is Here, Almost
  • Don't Underestimate GIS and Address Management

Representative Vendors

Market Recommendations

  • Focus on User Experience and Business Outcomes as Key Success Factors
  • Align Vendor Offerings to Size of Your Jurisdiction
  • Use Gartner's Pace-Layered Application Strategy and Postmodern Approach to ERP or Other Core System Modernization to Guide Your Modernization Strategy
  • Maximize the Configurable Functionality of COTS Solutions, and Manage Business Disruption by Investing in an Organizational Change Management Program
  • Obtain Business Executive Sponsorship, and Institute a Governance Structure That Persists Throughout All Phases of the IT Investment Life Cycle

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