Gartner Research

Understanding Why Users Disengage From the Corporate BI Initiative

Published: 10 June 2015

ID: G00277728

Analyst(s): Joao Tapadinhas


BI leaders are unable to deliver the benefits businesses expect from continued BI and analytics investment, causing users to disengage from the corporate BI initiative. This note helps BI leaders understand why this happens and how to prepare to start reengaging users to deliver expected value.

Table Of Contents
  • Impact


Impact and Recommendations

  • BI leaders' failure to deliver expected benefits from investment means business users disengage from the corporate BI initiative to leverage BI and analytics on their own
    • Request: Users Request Additional Information and Capabilities
    • Repurpose: Users Repurpose the BI Platform as a Data Source for Analysis With Excel
    • Replicate: Users Replicate the BI Team and Data Repositories
    • Replace: Users Replace the Corporate BI and Analytics Platform With Their Own Tools

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