Gartner Research

Critical Capabilities for Client Management Tools

Published: 10 June 2015

ID: G00266657

Analyst(s): Terrence Cosgrove , Kevin Knox


The growing diversity of client management tool capabilities means that organizations must be careful to ensure a good fit when procuring these applications. End-user computing managers need to evaluate the critical capabilities of CMTs in specific use cases to assess the relevant vendor offerings.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Absolute Manage
    • Accelerite Radia Client Automation
    • BMC Client Management
    • CA Client Automation
    • Dell Kace
    • Heat Software Desktop & Server Management
    • IBM BigFix
    • Landesk Management Suite
    • ManageEngine Desktop Central
    • Matrix42 Physical
    • Microsoft SCCM
    • Symantec Client Management Suite
    • ZENworks Configuration Management
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Architectural Flexibility
    • Ease of Use and Implementation
    • Security Configuration Management
    • Application Delivery
    • Server Management
    • Lightweight PC Management
    • Software Inventory and Usage
    • Cross-Platform Support
    • Reporting and Analytics
  • Use Cases
    • Total Endpoint Management
    • Compliance and Security
    • Resource- and Expertise-Constrained
    • Large Global Enterprise
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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