Gartner Research

Forecast: Contact Centers, Worldwide, 2012-2019, 2Q15 Update

Published: 11 June 2015

ID: G00272862

Analyst(s): Leena Mantysaari, Mika Rajamaki


Contact center end-user spending is forecast to decrease by 1.1% from 2014 through 2019, which is 3.1 points down from the 1Q15 forecast iteration (2.0%). Contact center shipments are forecast to grow at a 3.4% compound annual growth rate during the same forecast period.

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