Gartner Research

Use the 'Why-What-How' Approach to Communicate Transformational ITSM Initiatives

Published: 15 June 2015

ID: G00275870

Analyst(s): Tapati Bandopadhyay


Effective communication by I&O leadership is imperative to drive any transformational initiatives, like DevOps and bimodal IT. Use a modified form of Simon Sinek's Golden Circle approach to motivate and to communicate to key stakeholders of these transformational ITSM initiatives.

Table Of Contents
  • Key Challenges



  • Start With the "Why"
  • Leverage the Why-What-How Approach to Communicate Your Strategic ITSM Initiatives

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