Gartner Research

Market Trends: Eight Innovative CSPs Embark on Digital Service Transformation

Published: 16 June 2015

ID: G00272585

Analyst(s): Gyanee Dewnarain


Digital business is now a mission-critical priority for AT&T, Deutsche Telekom, Orange, Singtel, Telefónica, Telstra, Verizon and Vodafone. CSPs' business unit leaders can gain key insights by examining the approaches used by these eight CSPs to digitalize their business.

Table Of Contents


Market Trend

  • M2M/IoT, Cloud and Rich Media Dominate CSPs' Digital Service Portfolios, But Security and Big Data Are the Fastest Growing Segments
    • M2M/IoT Services
    • Security Services
    • Cloud and Hosting Services
    • Big Data and Analytics Services
    • Consumer Digital Services
  • CSPs Build Communication Products In-House, Partner to Offer M2M/IoT Services and Make Strategic Acquisitions in Rich Media
    • In-House Development
    • Partnerships
    • Investments
    • Acquisitions
  • CSPs Adopt the Platform Business Model for Monetizing Digital Services
    • The Platform Business Model
    • Pricing Models for Digital Services
  • CSPs Embrace Diverse Innovation Mechanisms While Initiating Cultural Changes Internally
    • Startup Acceleration
    • Startup Incubation
    • VC Investment
    • Ecosystem Enablement
  • CSPs Nurture Fledgling Digital Services Within Dedicated Business Units and Centers of Excellence
    • Different Roles and Remits of the Digital Business Unit or Subsidiary
    • Leadership and Segment Focus Determines the Location of CSPs' Digital Activities
    • CSPs Ring-Fence Strategic Focus Areas and Fledgling Markets or Services

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