Gartner Research

Maintain Deep Domain Network Expertise in the Age of Automation

Published: 17 June 2015

ID: G00275588

Analyst(s): Vivek Bhalla


A service-aligned IT operations strategy does not obviate the need for deep technical skills in key areas. IT operations managers need to use these best practices to extract maximum value from their network staff and to ensure availability of services.

Table Of Contents
  • Key Challenges



  • Identify and Retain Network Staff With Deep Domain Skill Sets
  • Encourage Network Engineers to Expand Their Cross-Domain Understanding of Adjacent Technologies
  • Engage Network Staff to Facilitate Interrogation and Governance of Service and Tooling Solution Providers
  • Conclusion

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