Gartner Research

Retail Branch Automation Technology: Perspective

Published: 15 October 2003

ID: G0090455

Analyst(s): Stessa Cohen


Branch solutions that manage channel delivery, enterprise access to data, and integrate back-office processes push banks to offer more capabilities and efficiencies than traditional teller and platform functionality.

Table Of Contents
  • Technology Basics
    • Retail Delivery/Branch Applications
    • The Rest of the Branch
    • Operating Requirements
    • Branch System Architecture
  • Technology Analysis
    • Branch Renewal
    • Business Use
    • Benefits and Risks
    • Standards
    • Price vs. Performance
    • Selection Guidelines
  • Technology Leaders
    • ARGO Data Resource Corporation BankPro
    • Electronic Data Systems (EDS) Sellstation
    • Eontec
    • Finantix Branch Desktop
    • Getronics GlobalFS
    • Harland Encore Branch Solutions
    • S1 Full-Service Banking, Teller, and Sales and Service
    • Unisys Customer Contact Solutions
    • TouchPoint Solutions Branch
  • Technology Alternatives
    • Migration From Legacy to PC
    • Best-of-Breed Point Applications
    • Integrate Branch With Established Multichannel Platform
    • Integrated With Core Banking Solutions
    • Integrated Hardware and Software Offerings
    • CRM Front-Office Applications
    • Outsourcing
    • Recommended Gartner Research
  • Insight

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