Gartner Research

Driving Business Transformation by Changing the Culture

Published: 17 June 2015

ID: G00279637

Analyst(s): Leigh McMullen , Bard Papegaaij, Patrick Meehan


The culture of an organization determines how the business grows and transforms. Since CIOs are unique in working with people across the enterprise, they are prime candidates for being agents of cultural change. Effective CIOs move the levers of cultural change to produce desired behaviors.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help


  • Acknowledgments

Executive Summary

  • Business transformation begins with evolving the culture
  • How to become a cultural change agent
  • A cultural change roadmap

Business transformation begins with evolving the culture

  • Cultural change leadership matters now more than ever
  • What needs to change?
  • Digitalization demands an agile culture
  • Culture is largely subconscious
  • Why culture can be hard to change
  • CIOs must embrace cultural change leadership
  • CIOs must be the agents of cultural change

How to become a cultural change agent

  • Cultural change starts with you
  • A CIO’s personal brand has three dimensions of trust and integrity
  • Choosing the right levers
  • Leading cultural change is a long-term commitment
  • How to diagnose and manage cultural resistance

A cultural change roadmap

  • Milestones in the journey
  • Becoming a leader
  • Creating the vision
  • Designing the culture
  • Setting up the teams
  • Creating the narrative
  • Establishing rituals
  • Setting up governance
  • Timelines for cultural change
  • Conclusion

Appendix: Case Studies

  • Australia Post delivers results with an IT culture for the digital age
  • Bank Hapoalim embraces an innovative digital business strategy
  • DeptStoreCo transforms the client experience with digital technologies
  • Metro South Health prescribes strong culture as critical to success
  • Unwritten Ground Rules advocates profound cultural change

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research
  • Books
  • Articles
  • Websites

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