Gartner Research

Datawatch Visual|QSM Service Desk

Published: 02 June 2003

ID: G0090497

Analyst(s): John Inverso

Summary

Datawatch's Visual|QSM is a Web-accessible service desk package that manages calls and problems, network assets, and the service levels associated with internal and external services.

Table Of Contents
  • Corporate Headquarters
  • Overview
  • Analysis
    • Company Vision
  • Pricing
    • GSA Pricing
  • Competitors
  • Strengths
    • N-Tier Architecture
    • Multiple Service-Level Targets
    • Reporting Facilities
    • Customer Consideration
    • IT Infrastructure Library (ITIL) Compliance
  • Limitations
    • Targeted at Midsize Markets
    • Does Not Support Third-Party Asset Management Software
    • No Auto-Discovery
    • Limited Support Organization
    • Lack of Personal Digital Assistant (PDA) and Wireless Access Protocol (WAP) Support
  • Insight

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