Gartner Research

Strategic Benefits Realization Case Study: The City of Cambridge, Massachusetts

Published: 18 June 2015

ID: G00275997

Analyst(s): Richard Hunter , Dorothy Yu


Cambridge, Massachusetts, has taken steps toward strategy-driven governance for investments involving IT. Here, we compare the city's approach to Strategic Benefits Realization — a Gartner methodology to maximize yields, reduce waste and increase strategic coherence for investments involving IT.

Table Of Contents
  • Key Challenges



  • City Leadership Renewed Focus on Strategy and IT Governance
  • The Conversation Has Changed to a Focus on Value
  • Constituents Have Input to the Value Discussion
  • Conclusion: Better Is Better

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