Gartner Research

Insurance CIOs Face Pressure From a Changing European Group Life and Pension Landscape

Published: 19 June 2015

ID: G00275656

Analyst(s): Laurie Shotton


Market, operational and regulatory pressures are driving European insurers to revisit their group policy administration capabilities. CIOs need to understand the changing landscape to deliver business-critical technology support.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Low interest rates are driving European life and pension business and IT leaders to transfer asset risk to customers by moving grouped arrangements from guaranteed business to direct contributions
    • Recommendations
  • Rising operational costs, regulatory pressure, and low returns on assets are causing life insurance business and IT leaders to shift administration responsibilities to agents, brokers and employers
    • Recommendations
  • Life insurance CIOs considering policy administration system replacement face a difficult challenge due to the deficiencies in the offerings of European policy administration system vendors
    • Recommendations

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