Gartner Research

Survey Analysis: A Business Transformation Leadership Crisis Jeopardizes Business Outcomes

Published: 19 June 2015

ID: G00277177

Analyst(s): Michele Cantara


A survey of Gartner clients shows that modernization efforts, digital business and customer experience are the reasons for undertaking business transformation initiatives. Yet, many initiatives lack a leader and yield business outcomes that only tenuously align to strategic business objectives.

Table Of Contents

Survey Objective

Data Insights

  • Key Finding 1: Business Transformation Initiatives Are Often Leaderless
    • Two-Thirds of Surveyed Organizations Are Currently Undergoing a Business Transformation Initiative
    • Only 42% of Respondents Investing in Business Transformation Initiatives Have an Assigned Leader
    • Organizations Assign the Business Transformation Leader Role in the Middle of the Initiative, Not the Beginning
  • Key Finding 2: The Top Challenges Sidetracking Business Transformation Initiatives Point to the Deleterious Effects of Not Having Someone in the Role of Business Transformation Leader
    • Action Items:
  • Key Finding 3: The Top Driver of Business Transformation — Modernizing Business Processes and IT Environments — Suggests Many Organizations Equate Business Transformation Efforts With Dramatic Changes to Business Operations
    • Business Transformation Initiatives
    • Organizations That Rank Customer Experience as a Top Three Reason for Business Transformation Are More Likely to Permanently Assign a Business Transformation Leader Role
  • Methodology
  • Definitions

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