Gartner Research

Survey Analysis: A Business Transformation Leadership Crisis Jeopardizes Business Outcomes

Published: 19 June 2015

ID: G00277177

Analyst(s): Michele Cantara

Summary

A survey of Gartner clients shows that modernization efforts, digital business and customer experience are the reasons for undertaking business transformation initiatives. Yet, many initiatives lack a leader and yield business outcomes that only tenuously align to strategic business objectives.

Table Of Contents

Survey Objective

Data Insights

  • Key Finding 1: Business Transformation Initiatives Are Often Leaderless
    • Two-Thirds of Surveyed Organizations Are Currently Undergoing a Business Transformation Initiative
    • Only 42% of Respondents Investing in Business Transformation Initiatives Have an Assigned Leader
    • Organizations Assign the Business Transformation Leader Role in the Middle of the Initiative, Not the Beginning
  • Key Finding 2: The Top Challenges Sidetracking Business Transformation Initiatives Point to the Deleterious Effects of Not Having Someone in the Role of Business Transformation Leader
    • Action Items:
  • Key Finding 3: The Top Driver of Business Transformation — Modernizing Business Processes and IT Environments — Suggests Many Organizations Equate Business Transformation Efforts With Dramatic Changes to Business Operations
    • Business Transformation Initiatives
    • Organizations That Rank Customer Experience as a Top Three Reason for Business Transformation Are More Likely to Permanently Assign a Business Transformation Leader Role
  • Methodology
  • Definitions

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.