Gartner Research

Restore Utility Customers Faster by Deploying Mobile Damage Assessment

Published: 19 June 2015

ID: G00261748

Analyst(s): Randy Rhodes


Mobile damage assessment can shorten outage durations and boost customer satisfaction. With this guidance, utility CIOs can successfully add mobility to a critical and complex process.

Table Of Contents
  • Key Challenges



  • Complete a Thorough Business Process Review With Particular Attention to Architectural Integration Points
  • Factor Mobile Application Integration, UX Design, Usability Testing and Back-End Integration Heavily Into Damage Assessment Projects
  • Fully Define Integration Requirements for Vendor Damage Assessment Upfront; Then Evaluate Your Current OMS or MWM Vendors Before Looking Elsewhere

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