Gartner Research

Establish I&O Metrics That Matter to the Business

Published: 19 June 2015

ID: G00276725

Analyst(s): Gary Spivak , Robert Naegle


I&O leaders that want to demonstrate their contributions to business value, but struggle to create metrics that are important to business leaders, should start by creating metrics that map to the priorities of business leaders.

Table Of Contents
  • Key Challenges



  • Communicate Contribution to Revenue Generation
  • Start Demonstrating Cost Control by Answering Three Questions
  • Identify Risk Exposure and Communicate Remediation Impact
  • Conclusion

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