Gartner Research

Use a CUDA Framework to Address IT Service Management Challenges for Bimodal IT

Published: 22 June 2015

ID: G00275871

Analyst(s): Tapati Bandopadhyay


Infrastructure and operations leaders need to communicate differently in a bimodal IT environment. Communication up (the business), down (the staff) and across (their peers) when dealing with ITSM matters should be differentiated for reliability (Mode 1) and agility (Mode 2).

Table Of Contents
  • Key Challenges



  • Build ITSM Communication Content That's Timely, Role-Based, Relevant, Action-Oriented, Integrated and Need-Based
    • Timely
    • Role-Based
    • Relevant and Action-Oriented
    • Integrated
    • Need-Based
  • Use Segregated Artifacts to Include Different Stakeholders in a Bimodal IT Environment

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.