Gartner Research

Analytics Leaders' Business Process Competencies Enable Business Moments

Published: 22 June 2015

ID: G00276826

Analyst(s): Daniel Yuen, Michele Cantara


Digital business is accelerating shifts in competition, markets and the pace at which business processes must change. Analytics leaders, business process directors and business outcome owners are key to establishing process agility — a vital competency for creating value in business moments.

Table Of Contents
  • Key Challenges



  • Invest in Business Process Management Competencies for Your Analytics Team by Partnering With a BPCC
  • Develop the Skills Required to Support Process Agility as an Enabler of Business Moments
  • Create a Bimodal BI Organizational Structure to Improve Responsiveness and Better Address Analytics Requests

Case Study

  • Business Moment: Creation of an Impromptu Shopping Trip Between Appointments
  • Implication of This Business Moment

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