Gartner Research

Tools for Measuring Satisfaction With the IT Service Desk

Published: 23 June 2015

ID: G00278687

Analyst(s): Jeffrey Brooks, Biswajeet Mahapatra

Summary

IT service desk leaders' responsibility often includes the measuring and reporting of end-user satisfaction with the level of service provided by the IT service desk. Survey tools offer a means to simplify this process and streamline administration, collection and reporting of satisfaction data.

Table Of Contents

Analysis

  • Why Survey
    • When to Survey
    • What to Survey
    • Survey Tools' Required Functionality
  • Survey Tools' Sample Vendors

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