Gartner Research

Digital Wallets: An Introduction

Published: 21 March 2000

ID: G0090860

Analyst(s): Ellen P. Walsh

Summary

There has been a lot of confusion in the marketplace about what an e-wallet is and what services it performs. Prior to the e-wallet standard ECML, users had to fill out forms with shipping and credit card information each time they visited a site. This was time consuming and led to high shopping abandonment rates. E-wallets allow the consumer to register and enter information once into a form and then either have the e-wallet track that information and autopopulate forms or drag and drop the e-wallet to the merchant site and have it autopopulate forms. Any merchant doing electronic transactions over the Web or financial institutions that support credit card payments should understand the basics of e-wallet functionality.

Table Of Contents
  • Technology Basics
    • Basic Wallet Functions
    • Additional Services
    • Wallet Types
  • Technology Analysis
    • Types of Wallet Distributors
    • Band-branded vs. Generic Wallets
    • Wallets as Portals
    • Business Use
    • Benefits and Risks
    • Standards
    • Price vs. Performance
    • Selection Guidelines
  • Technology Leaders
    • Brodia
    • EntryPoint
    • Gator.com
    • Globeset
    • IBM
    • Microsoft
    • Trintech Inc.
  • Technology Alternatives
  • Insight

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