Gartner Research

Determining How to Split Projects and Support

Published: 24 June 2015

ID: G00271085

Analyst(s): Matthew Hotle , Denise Ganly


Application leaders would like to segment their organizations between projects and maintenance/support. However, splitting the organization can result in organizational headaches, unless it's carefully done.

Table Of Contents


  • The First Rule of Changing an Organizational Design: Don't Do It!
  • Clearly Define Work Types and Service Levels
  • Build the Support Organization and Ensure Knowledge Transfer

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