Gartner Research

The Hierarchy of Supply Chain Metrics: Diagnosing Your Supply Chain Health

Published: 26 June 2015

ID: G00278903

Analyst(s): Debra Hofman


Supply chain executives can use the Hierarchy of Supply Chain Metrics to focus on the metrics that matter, and to provide a structured approach to manage trade-offs across the end-to-end supply chain.

Table Of Contents



  • The Hierarchy of Supply Chain Metrics
    • Top Tier: Supply Chain Health Assessment
    • Midlevel: Supply Chain Diagnostic
    • Ground Level: Supply Chain Effectiveness
  • A Case Example
    • Top Tier: Trading Off Customer Responsiveness for Cost
    • Midlevel: High Inventories and a Cash Management Opportunity
    • Ground Level: Supplier Performance, Demand Visibility and Customer Payment Times
  • Using the Hierarchy of Supply Chain Metrics


Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.