Gartner Research

The Hierarchy of Supply Chain Metrics: Diagnosing Your Supply Chain Health

Published: 26 June 2015

ID: G00278903

Analyst(s): Debra Hofman

Summary

Supply chain executives can use the Hierarchy of Supply Chain Metrics to focus on the metrics that matter, and to provide a structured approach to manage trade-offs across the end-to-end supply chain.

Table Of Contents

Introduction

Analysis

  • The Hierarchy of Supply Chain Metrics
    • Top Tier: Supply Chain Health Assessment
    • Midlevel: Supply Chain Diagnostic
    • Ground Level: Supply Chain Effectiveness
  • A Case Example
    • Top Tier: Trading Off Customer Responsiveness for Cost
    • Midlevel: High Inventories and a Cash Management Opportunity
    • Ground Level: Supplier Performance, Demand Visibility and Customer Payment Times
  • Using the Hierarchy of Supply Chain Metrics

Appendix

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