Gartner Research

Implement IT Change and Configuration Management Before Your CMDB

Published: 29 June 2015

ID: G00277760

Analyst(s): Hank Marquis, Katherine Lord


I&O leaders want a configuration management database; however, they often struggle to determine where to start a CMDB project, thus resulting in high CMDB project failure rates.

Table Of Contents
  • Key Challenges



  • Step 1: Identify Existing Configuration Tools and Data Sources
    • Key Guidance
  • Step 2: Decide the Order of Process Implementation Based on Organizational Goals
    • When to Start With IT Change Management
    • Key Guidance
    • When to Start With Configuration Management
    • Key Guidance
  • Step 3: Adjust the Timing of Project Activities Based on Organizational Maturity
    • Key Guidance

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